Terms and conditions

Scope and provider

These terms govern use of the Ravelon desktop application and optional cloud services supplied by Ravelon. Full provider details appear in the legal notice. Different terms apply only when expressly agreed.

Contract formation and early access

A contract is formed through the registration or ordering process described at the time. Before completion, the price, scope, duration and any recurring charges are shown. Features may change during early access; promised core services and mandatory rights remain unaffected.

Account and credentials

You must provide accurate information and protect credentials and recovery information. Activity through your account is attributed to you only to the extent permitted by law. Report security incidents promptly to hello@ravelon.app.

Licence

For the contract term, or permanently where an offer is expressly sold as a one-time perpetual licence, you receive a limited, non-transferable right to use Ravelon within the agreed scope. Uses permitted by law remain unaffected.

Acceptable use

Use Ravelon only for systems and data you are authorised to access. Illegal attacks, circumvention of safeguards, disruption of the service and infringement of third-party rights are prohibited.

Encrypted vault and your responsibilities

Vault contents are encrypted locally; the cloud service has no decryption key. You are responsible for protecting the master password and recovery information and for maintaining appropriate backups. The provider cannot technically reverse the loss of those secrets.

Prices, one-time purchases and subscriptions

The total prices and payment terms displayed during checkout apply. An offer expressly described as a one-time purchase does not renew automatically. An offer expressly described as a subscription runs for the displayed period and renews only on the terms shown before purchase; it may be cancelled through the available account controls or support. Mandatory withdrawal, cancellation and warranty rights remain unaffected.

Digital services and withdrawal

Consumers have the statutory information and withdrawal rights. Where immediate supply of digital content and loss of a withdrawal right can legally be agreed, this is not assumed by these terms but requested separately and expressly during checkout.

Availability, maintenance and changes

We aim to operate the service securely and reliably. Temporary limitations may result from maintenance, security measures or circumstances outside our control. Material adverse changes to paid services are made only where law and contract allow and with any required advance notice.

Warranty and liability

Statutory warranty and liability rules apply. Limitations do not apply to intent, gross negligence, personal injury, product liability or where mandatory consumer law provides otherwise.

Term and termination

Accounts may be closed through the offered procedures. Serious or repeated breaches may lead to restriction or termination after appropriate review; mandatory notice periods and refunds remain unaffected.

Governing law and disputes

Austrian law applies, excluding its conflict-of-law rules. For consumers, this choice does not deprive them of mandatory protection in their country of habitual residence. Jurisdiction is agreed only where legally permitted.

Changes and contact

Changes are published with a revision date and material effects are communicated in reasonable time. Questions can be sent to hello@ravelon.app.